Refund & Cancellation Policy

Try before you buy

Every account includes 5 quotes, free of charge so you can see whether HandyQuote works for you before paying anything. No card details are needed for the free allowance.

Cancelling your subscription

• You can cancel at any time from the Billing tab of your Account page — no email or phone call needed.
• Cancelling stops future payments. You keep full Pro access until the end of the period you have already paid for, then the account returns to read-only for new quotes.
• Your saved quotes, materials and margin profiles stay in your account after cancelling; you can view them and resubscribe at any time.

Your 14-day right to cancel (consumers)

If you are a consumer or sole trader buying for purposes outside a company, UK law gives you 14 days from the start of your subscription to change your mind. Because HandyQuote Pro unlocks immediately, you agree that we begin the service straight away — so if you cancel within those 14 days we refund the amount you paid, less a proportionate deduction for the days you had Pro access. If you have not used any Pro feature in that time, we refund in full.

To use this right, message us within 14 days through the Support page and say you want to cancel under the 14-day right.

Annual plans

Annual plans (£190 per year) are paid up front and are not automatically refundable part-way through the year once the 14-day period has passed. If your circumstances change — for example you stop trading — contact us and we will consider a pro-rata refund of the unused whole months at our discretion.

When we always refund

• You were charged twice for the same period, or charged after cancelling.
• You were charged following a technical fault on our side.
• A fault in HandyQuote stopped you from using the Pro features you paid for and we could not fix it in a reasonable time.
• We discontinue the service during a period you have paid for — we refund the unused part.

When we normally cannot refund

• Periods you have already used, beyond the 14-day right described above.
• Simply forgetting to cancel before a renewal — though if you tell us promptly after a renewal and have not used Pro in that period, we will usually refund it as a gesture of goodwill.
• Losses on a job because a price the app suggested was too low; HandyQuote gives estimates and you remain responsible for the prices you quote.
• Accounts closed by us for breaching the Terms of Service or Acceptable Use Policy.

How to request a refund

Send us a message on the Support page with the email address on your account and a short explanation. We reply within 1–2 business days. Approved refunds go back to the original payment method, normally within 5 to 10 business days, depending on your bank.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Contact

Essence Apps, 13 Westgate Grove, Lofthouse, Wakefield, WF3 3NP, West Yorkshire, United Kingdom. This policy was last updated on 17 August 2026.